| Job Title | Solution Owner Solution & Product Leader |
| Functional Area | The Solution Owner is responsible for the growth, adoption, customer value, and evolution of assigned Solutions, solutions, capabilities, and offerings. The Solution Owner serves as the bridge between customer needs, domain expertise, technology capabilities, and commercial opportunities. This role partners closely with clients, commercial teams, domain experts, delivery teams, and technology teams to create differentiated solutions that address meaningful business challenges and deliver measurable customer outcomes. The Solution Owner acts as the voice of the customer and business, ensuring offerings remain relevant, valuable, scalable, and aligned with the strategic growth objectives of MARS/GenInvo. |
| Education Requirements | 7-12 years pharmaceutical, CRO, consulting, technology, or related experience |
| Technical Skills Requirements | Customer & Market Understanding Responsible for understanding customer needs, industry trends, and emerging opportunities. Conduct customer discovery activities Participate in client workshops Gather customer feedback and requirements Understand customer workflows and challenges Identify unmet market needs Monitor industry trends and emerging technologies Maintain awareness of competitive offerings Solution Innovation & Co-Creation Responsible for partnering with clients and internal teams to design and evolve solutions that solve meaningful business problems. Participate in solution discovery workshops Support co-creation initiatives with clients Translate customer challenges into scalable offerings Identify opportunities to combine Solutions, services, consulting, and AI capabilities Evaluate solution viability and market potential Contribute to creation of new offerings and business models Solution & Roadmap Ownership Responsible for defining, prioritizing, and managing Solution evolution. Maintain roadmap and enhancement priorities Define business requirements Prioritize backlog items and enhancement requests Coordinate releases and improvements Support validation and user acceptance activities Balance customer needs with business objectives Business process analysis and solution design Product lifecycle management and feature prioritization Requirements gathering and functional specification development Digital transformation and workflow optimization AI-enabled solution identification and process automation User story development and backlog management Agile project delivery methodologies (Scrum/Kanban) System integration concepts and API-enabled ecosystems Data analysis, reporting, and dashboard interpretation User experience (UX) and customer journey design principles Software development lifecycle (SDLC) knowledge Microsoft Office Suite, Jira, Azure DevOps, Miro, Visio, and project collaboration tools Ability to rapidly learn and evaluate emerging technologies and AI platforms |
| Experience requirements | Deep domain expertise – clinical development design and delivery. Strong customer-facing skills Experience with solution design, process improvement, technology, AI / Automation, or Solution initiatives Strong communication and prioritization capabilities |
| Responsibilities | The Solutions Owner is expected to: Increase adoption and utilization Improve customer satisfaction Delivering meaningful enhancements and innovations Support commercialization efforts Improve customer outcomes Contribute to company growth Help transform customer needs into scalable offerings Solution Adoption & Customer Success Responsible for ensuring customers achieve measurable value. Monitor adoption and utilization Support onboarding and implementation activities Identify barriers to adoption Gather customer feedback Partner with delivery teams to improve outcomes Drive continuous improvement efforts Responsible for supporting commercialization and business growth by providing solution expertise throughout the client engagement and opportunity lifecycle. Partner with Account Leads and Strategic Account Leads to understand client challenges, strategic priorities, and business objectives. Translate client requirements into differentiated solution approaches that combine consulting, technology, AI, and service capabilities. Lead or participate in solution discovery workshops with clients and internal SMEs. Develop solution concepts, workflows, use cases, demonstrations, and value propositions for client meetings.Create and continuously enhance presentation materials, demonstrations, proposals, and supporting collateral. Participate as the solution expert during client meetings, workshops, demonstrations, and proposal discussions. Support development of implementation approaches, assumptions, scope, and effort estimates. Capture client feedback throughout the pursuit process and incorporate insights into future solution enhancements. Cross-Functional Leadership Responsible for influencing stakeholders without direct authority. Partner with technology teams Partner with delivery teams Engage domain experts Coordinate stakeholder alignment Support leadership discussions Drive consensus around priorities |
| Relationship & Interactions | Customers view you as a trusted Solution and solution expert Customer ideas become scalable offerings Solution adoption continues to grow Solutions solve meaningful business problems Sales and account teams actively seek your involvement Enhancements create measurable customer value |
| Reporting to | Head Solutions/Product Development and Delivery |
