Functional Area
The Director, Solutions, Product Development & Delivery is responsible for the leadership, performance, continuous improvement, and strategic evolution of the Solutions organization. The role leads the Product/Solution Owners, Project Leaders, and Service Delivery Managers while ensuring innovative solutions, delivery excellence, and sustainable commercial growth.
The Director establishes governance, methodologies, standards, talent, and capabilities required to support consulting, AI, technology, product, and service offerings while aligning customer needs, solution strategy, and operational execution.
Education Requirements
- Bachelor’s degree in Life Sciences, Business, Engineering, Computer Science or related discipline.
- Master’s degree (MBA or equivalent) preferred.
- PMP, Agile, Product Management or similar certification desirable.
Technical Skills Requirements
- Functional leadership and organizational development.
- Solution strategy, product management and portfolio governance.
- Clinical development, consulting and digital transformation.
- Commercial solution development and executive presentations.
- Program, project and service delivery governance.
- Resource planning, KPI management and operational excellence.
- AI-enabled solutions, SaaS and enterprise platforms.
- Microsoft Office, Jira, Azure DevOps, Power BI and Miro.
Experience Requirements
- 15+ years in pharmaceutical, CRO, consulting, technology or product leadership.
- Leadership of multidisciplinary managers and functions.
- Experience leading complex client solutions from concept through delivery.
- Strong commercial acumen supporting strategic pursuits.
- Track record building high-performing organizations.
Responsibilities
Functional Leadership
Responsible for:
- Lead, coach and develop Solution Owners, Project Leaders and Service Delivery Managers.
- Establish organizational structure, talent plans and career development.
- Define KPIs, objectives and performance expectations.
- Drive hiring, workforce planning and capability development.
- Build a culture of accountability and continuous improvement.
Solution & Product Leadership
Responsible for:
- Define governance for solution strategy and product roadmaps.
- Ensure offerings align with customer needs and company strategy.
- Review and approve major solution concepts and investments.
- Promote reusable methodologies and accelerators.
- Guide commercialization of new products and services.
Delivery Excellence
Responsible for:
- Oversee execution quality across the portfolio.
- Ensure consistent delivery methodologies and governance.
- Monitor portfolio health, risks and resource utilization.
- Resolve complex delivery issues and escalations.
- Drive operational excellence initiatives.
Commercial Solution Leadership
Responsible for:
- Partner with Account Leaders on strategic pursuits.
- Lead solution reviews for executive proposals.
- Coordinate SMEs to develop differentiated solutions.
- Ensure proposals reflect delivery capabilities.
- Support executive workshops and client presentations.
Capability Development
Responsible for:
- Develop SOPs, templates and standards.
- Champion AI adoption and automation.
- Measure organizational performance using KPIs.
- Lead cross-functional improvement initiatives.
- Build a knowledge-sharing culture.
Executive Leadership & Governance
Responsible for:
- Develop annual functional plans and budgets.
- Provide executive reporting on organizational performance.
- Align departmental objectives with corporate strategy.
- Represent the function in governance forums.
- Influence strategic investment decisions.
Relationship & Interactions
- Executive Leadership Team
- Account Leads and Strategic Account Leads
- Solution Owners, Project Leaders and Service Delivery Managers
- Technology, AI, Consulting and Delivery teams
- Customers and strategic client stakeholders
- External partners and vendors
Reporting To
Chief Executive Officer (or designated Executive Sponsor)